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Human Animal Support Services (HASS) Announces Highly-Anticipated Launch of the HASS Playbook

A holistic guide to implementing the HASS pathways, designed to support animal welfare professionals in the industry’s call for systemic change.

Implement the HASS Model

Pet Support Services
Lost Pet Reunification
Supported Self-Rehoming
Intake-to-Placement

Pet Support Services
Lost Pet Reunification
Supported Self-Rehoming
Intake-to-Placement

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Enter the Resource Center

Lost Pet Reunification Assessment

For the best experience, we recommend taking this assessment on a computer.

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Pet Support Services

Lost Pet Reunification

Supported Self-Rehoming

Intake-to-Placement

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LOST PET REUNIFICATION: Animal services prioritize reuniting pets with their families. This section highlights lost and found pet resources, program implementation recommendations to help reunite lost pets with their families, and communications best practices to ensure the community is well-informed on steps to take when they find or lose a pet.

If you are unable to complete this quiz at this time, save your session ID so you may resume at a later date. Utilize this template to track in-progress quiz responses.

First and Last Name

Email

Organization

Zip Code / Postal Code

General

How are lost pet recovery resources shared with the community?

Click here for expanded instructions

Resources to educate the community on lost pet recovery are made available to the public through in-person interactions, phone and email outreach, and the organization's website.

Resources to educate the community on lost pet recovery are made available to the public through in-person interactions and phone or email outreach.

Resources to educate the community on lost pet recovery are made available to the public through in-person interactions.

Not yet started

Not applicable to my organization

None

General

How frequently are pet identification and reunification topics marketed?

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Pet Identification and reunification topics are marketed at least once per month

Pet Identification and reunification topics are marketed at least once per quarter

Pet Identification and reunification topics are marketed at least twice per year

Not yet started

Not applicable to my organization

None

General

How does the organization utilize media to highlight lost pet reunification options?

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Organization utilizes established connections with local media to strategize media pitches related to lost pet reunification needs, initiatives, events, or fundraising goals on a recurring schedule; Strategic planning for major pet support efforts occurs at least two weeks before the deadline or event.

Organization shares information on current lost pet reunification needs, initiatives, events, or fundraising goals with established local media connections at least once per month

Organization shares information on current lost pet reunification needs, initiatives, events, or fundraising goals with established local media connections at least once per quarter

Not yet started

Not applicable to my organization

None

General

Does the organization provide free or low-cost pet identification, tags, and microchips?

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Organization directly provides the public with low-cost or free identification, tags, microchips, and microchip registrations

Organization provides low-cost or free identification, tags, and microchips for the public through referrals or local/national partnerships

Organization provides information about external organizations or programs that may offer low-cost or free identification, tags, and microchips for the public

Not yet started

Not applicable to my organization

None

General

At what point does the organization microchip applicable pets?

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Organization microchips all pets in care during intake process

Organization microchips adopted and fostered pets prior to leaving facility; Pets that are not physically housed at the facility are microchipped during intake process

Organization microchips adopted pets prior to leaving facility

Not yet started

Not applicable to my organization

None

General

Are microchips registered to a pet's caretaker?

Click here for expanded instructions

Microchips are registered on behalf of a pet’s adopter or caretaker

Not yet started

Not applicable to my organization

None

General

Does the organization provide support repairing fences and securing yards?

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Organization directly provides assistance to the public for help with repairing fences and securing yards

Organization provides assistance to the public for help with repairing fences and securing yards through referrals or local/national partnerships

Organization provides information about external organizations or programs that may offer assistance to the public for help with repairing fences and securing yards

Not yet started

Not applicable to my organization

None

General

Are lost pet reunification resources available in multiple languages?

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All lost pet reunification resources are available and accessible in multiple languages most common to the jurisdiction

Lost pet reunification resources are primarily available in most common language of jurisdiction; 50% of resources are available in alternative languages

Lost pet reunification resources are primarily available in most common language of jurisdiction; 25% of resources are available in alternative languages

Not yet started

Not applicable to my organization

None

General

Are community members encouraged to reunite lost pets?

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Community-facing staff encourage pet finders to reunite lost animals prior to bringing them to the shelter; Organization has a program in place that allows people to hold or foster found pets while attempting to locate an owner

Community-facing staff encourage pet finders to reunite lost animals prior to bringing them to the shelter; Resources outlining best practices they can follow are provided

Not yet started

Not applicable to my organization

None

General

Does the organization provide adopted and fostered pets with collars and tags?

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Collars and tags are provided to all applicable pets leaving the organization to foster or adoptive homes

Collars are provided to all applicable pets leaving the organization to foster or adoptive homes

Collars are provided to all applicable pets leaving the organization to foster

Not yet started

Not applicable to my organization

None

General

Does the organization have established partners that provide support services for lost pets?

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Organization has an established partnership with at least one community organization, individual, or social group that provides support services aimed to reunite lost pets and their families.

Organization has initiated more than one connection with potential community with community organizations, individuals, or social groups that provide support services aimed to reunite lost pets and their families

Organization has identified potential connections with community organizations, individuals, or social groups that provide support services aimed to reunite lost pets and their families

Not yet started

Not applicable to my organization

None

General

Who at the organization completes lost pet reunification tasks?

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Organization has at least one full-time staff member or volunteer dedicated to lost pet reunification

Organization has at least one part-time staff member or volunteer dedicated to lost pet reunification

Lost pet reunification tasks are completed by individuals from various departments; There is no dedicated volunteer or staff member

Not yet started

Not applicable to my organization

None

General

Which personnel are trained in lost pet reunification?

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All staff and volunteers are trained in lost pet reunification best practices

All staff and volunteers responsible for pet intake and customer service are trained in lost pet reunification best practices

Leadership roles responsible for pet intake are trained in lost pet reunification best practices; Information is distilled and distributed to relevant personnel

Not yet started

Not applicable to my organization

None

General

Does the organization have scripts to assist staff or volunteers with lost pet-based community member interactions?

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Organization has created scripts on common situations, policies, and procedures related to lost pet reunification to assist in community member interactions

Organization has created scripts on common situations related to lost pet reunification to assist in community member interactions

Not yet started

Not applicable to my organization

None

General

Can the organization transport found pets home?

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Staff and volunteers are able to transport found pets home if they are not able to be picked up from the facility directly by a caretaker

Staff are able to transport found pets home if they are not able to be picked up from the facility directly by a caretaker

Not yet started

Not applicable to my organization

None

General

Can pet and person records be linked in shelter software?

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Pet and person records are able to be linked through shelter or record management software

Not yet started

Not applicable to my organization

None

Lost and Found Pet Intake

Can lost and found reports be filed remotely?

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Members of the public can file lost and found reports in-person, by phone, and online

Members of the public can file lost and found reports in-person and by phone

Not yet started

Not applicable to my organization

None

Lost and Found Pet Intake

How quickly are lost and found reports uploaded to organizational pages?

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Lost and Found reports submitted by the public are uploaded to the organization’s website and applicable social media pages within 24 hours of being received

Lost and Found reports submitted by the public are uploaded to the organization’s website and applicable social media pages within 48 hours of being received

Lost and Found reports submitted by the public are uploaded to the organization’s website or applicable social media pages within 72 hours of being received

Not yet started

Not applicable to my organization

None

Lost and Found Pet Intake

Are reclaim fees collected?

Click here for expanded instructions

Organization does not charge reclaim fees

Organization provides low-cost or sliding-scale options to cover reclaim fees for financial hardship; Proof of hardship is not collected

Organization offers a payment plan to collect reclaim fees

Not yet started

Not applicable to my organization

None

Lost and Found Pet Intake

Are citations given to pet owners when reclaiming pets?

Click here for expanded instructions

Pet owners are not cited with violations when they reclaim pets unless there is a public safety issue (dangerous/vicious); Resources are provided to pet owners to help resolve existing challenges that resulted in a lost/loose pet

Not yet started

Not applicable to my organization

None

Lost and Found Pet Intake

Does the organization set lost pet reunification goals?

Click here for expanded instructions

Organization sets goals for percentage of lost pets returned to owners from the shelter

Not yet started

Not applicable to my organization

None

Lost and Found Pet Intake

What lost and found data does the organization track?

Click here for expanded instructions

Return-to-home (RTH) data is tracked monthly by species; Field versus over-the-counter RTH is recorded when applicable

Return-to-home (RTH) data is tracked quarterly by species; Field versus over-the-counter RTH is recorded when applicable

Return-to-home (RTH) data is tracked annually by species

Not yet started

Not applicable to my organization

None

Field Services

Do protocols reflect an in-field search for caretaker focus?

Click here for expanded instructions

Field Officer protocols prioritize searching the area where a pet is found for a caretaker including knocking on doors and transporting pets home if a caretaker is unable to drive; Impoundment is a last resort

Field Officer protocols prioritize searching the area where a pet is found for a caretaker including knocking on doors; Impoundment is a last resort.

Not yet started

Not applicable to my organization

None

Field Services

Do KPIs prioritize community-focused field services?

Click here for expanded instructions

Field Officer key performance indicators prioritize pet support given and pets returned in the field

Field Officer key performance indicators prioritize pets returned in the field

Not yet started

Not applicable to my organization

None

Field Services

Do Field Officers have access to municipal shelter information in the field?

Click here for expanded instructions

Field Officers have access to information through the municipal shelter information system and software at all times, including in the field; Information is able to be edited in the field to reflect action taken and resources or support provided

Field Officers have access to information through the municipal shelter information system and software at all times, including in the field

Not yet started

Not applicable to my organization

None

Field Services

Do Field Officers have resources to attempt to contact owners in the field?

Click here for expanded instructions

Field officers have access to communication tools so they may call pet owners prior to impoundment

Field officers partner with a dispatch system to call pet owners while in the field prior to impoundment

Not yet started

Not applicable to my organization

None

Field Services

Can Field Officers intake and outcome in the field?

Click here for expanded instructions

Field Officers are able to intake and outcome lost and found pets in shelter software while in the field

Not yet started

Not applicable to my organization

None

Field Services

Do Field Officers have resources to make and distribute lost pet signs?

Click here for expanded instructions

Field Officers are equipped with the supplies needed to make and distribute lost pet signs in the field.

Not yet started

Not applicable to my organization

None

Field Services

Do Field Officers have resources to add lost and found pet notices to doors?

Click here for expanded instructions

Field Officers are equipped with door hangers or other lost and found pet notices to place on doors

Not yet started

Not applicable to my organization

None

Field Services

Are Field Officers required to use a microchip scanner?

Click here for expanded instructions

Field Officer protocols require the usage of microchip scanners in the field; All individual Field Officers are assigned scanners

Field Officer protocols prioritize the usage of microchip scanners in the field; Supplies are limited and only some Field Officers are assigned scanners

Not yet started

Not applicable to my organization

None

Field Services

Do Field Officers provide resources to help community members reunite found pets?

Click here for expanded instructions

Field Officers provide proactive support and information to help community members reunite found pets with their caretakers; Officers provide best practice resources and local lost and found pet group information

Field Officers provide paper or digital resources including best practices and local lost pet group information to help community members reunite found pets with their caretakers

Field Officers provide paper or digital resources including basic practices to help community members reunite found pets with their caretakers

Not yet started

Not applicable to my organization

None

Field Services

Do Field Officers leave healthy cats in the community?

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Field Officers leave healthy cats in the community

Not yet started

Not applicable to my organization

None

Field Services

Are Field Officers required to pick up loose animals?

Click here for expanded instructions

Field Officers are not required pick up loose animals not in danger or in danger of harming a person or animal

Not yet started

Not applicable to my organization

None

Field Services

Do Field Officers receive Case Management training?

Click here for expanded instructions

Field Officers receive training in case management and crisis intervention; A Social Worker provides training and support to all staff on a reoccuring basis

Field Officers receive training in case management and crisis intervention

Field Officers in leadership positions receive training in case management and crisis intervention; Information is distilled to remaining staff

Not yet started

Not applicable to my organization

None

Field Services

Do Field Officers assist with pet owner verification in the field?

Click here for expanded instructions

Field Officers coordinate pet owner verification efforts in the field for lost pets that have been taken into animal services care.

Not yet started

Not applicable to my organization

None

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HASS is a project of Austin Pets Alive!

Project Made Possible #ThanksToMaddie

Education & Implementation
Resource Center
Who We Are
Contact Us

Education & Implementation
Resource Center
Who We Are
Contact Us

HASS is a project of Austin Pets Alive!

Project Made Possible By:

Education & Implementation
Resource Center
Who We Are
Contact Us

Education & Implementation
Resource Center
Who We Are
Contact Us

HASS is a project of Austin Pets Alive!

Project Made Possible #ThankstoMaddie

Education & Implementation
Resource Center
Who We Are
Contact Us

Education & Implementation
Resource Center
Who We Are
Contact Us

HASS is a project of Austin Pets Alive!

Project Made Possible By:

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